Refund Policy

Refund Policy
  • If the payment fails and the amount is deducted from your bank account, it will be transferred back to your account by your bank usually within 8-10 days.

  • If we are unable to deliver the product within the said period of time, the refund will be processed back to the same account from which the payment was made.

  • Refund will be processed within 1-2 business days from the day we receive the product back from the customer. 

  • In case of any discrepancies on the box contents, the process may take additional 5-6 days.

  • Customers are advised to make a video of unboxing the product with clarity of sealed box for quick resolution of refund process.

  • In case any of the box contents are missing, and the customer fails to produce any evidence of the box contents being missing , for e.g., unboxing video, we, smartcctv.in have the right to deny any refund to the customer.